Delivery, withdrawal and refunds

Cezar Creative™ is a brand of NOLE, obrt za montažu stolarije, građevinske radove, trgovinu i usluge, vl. Srećko Cezar, Svetog Ivana 2, 10373 Ivanja Reka, Croatia, OIB 02043880301. Product, support and privacy contact: support@cezarcreative.com.

The website presents applications, browser tools, software. Availability is stated for each product. Announced products are not an active offer to sell. Purchases through the website are not currently enabled; website accounts, online licence activation and subscriptions are not offered. Separately distributed applications have their own notices.

For a paid digital product, delivery follows successful payment by the method and at the time stated in the offer: for example a download link, email, customer portal or licence key. Check the listed files and supported environment before ordering. Enter the correct email and keep a safe copy. If delivery is missing, check spam and the purchase-channel portal, then contact support@cezarcreative.com with the order and product details. Never send full payment-card details. Google Play delivery follows its store process.

Where EU consumer distance-contract rules apply, the withdrawal period for digital content not supplied on a physical medium is generally 14 days from the contract. Send an unambiguous withdrawal statement to the seller identified for your purchase; support@cezarcreative.com can help identify the transaction. Include your name, order and date. No reason is required. Statutory extensions and repayment deadlines remain applicable.

For paid digital content supplied immediately, loss of withdrawal rights requires prior express consent to starting supply during the withdrawal period, acknowledgement of the resulting loss of that right, and the required contract confirmation on a durable medium. Supply must have begun. Reading these terms, taking a trial or merely visiting a product page does not obtain that consent. Services and subscriptions may have different rules.

Where content is correctly delivered, conforms to its description and the withdrawal right has lawfully ended, we do not normally offer an additional voluntary refund solely for a change of mind, a clearly chosen wrong edition or subjective expectations outside the offer. The same applies to features reasonably assessable in an actual trial. This policy does not bind Lemon Squeezy or Google Play to refuse refunds under their own rules.

Non-delivery, duplicate charging, a wrong file, defects, security problems and statutory non-conformity rights remain unaffected. Appropriate remedies can include correct delivery, bringing the product into conformity, a price reduction or termination and repayment under the applicable conditions. Mandatory law prevails.

Send a written complaint to support@cezarcreative.com or by post to NOLE, obrt za montažu stolarije, građevinske radove, trgovinu i usluge, vl. Srećko Cezar, Svetog Ivana 2, 10373 Ivanja Reka, Croatia. We acknowledge receipt without delay and reply in writing within 15 days of receipt, stating whether we accept the complaint. Written consumer complaint records are retained for one year as required by Croatian law; longer retention needs a separate legal basis. Include the product, order reference and problem, without full card data. Technical assistance and refunds are coordinated with the channel that handled the transaction. Your rights to a competent authority, court or other legal remedy remain unaffected.

The revision date identifies this version. Changes apply prospectively; existing contracts may be changed only on a lawful basis and with required notice or agreement. Continued website use does not waive mandatory rights or supply consent required for a separate transaction. All translations derive from one English legal master. In a material discrepancy, English prevails unless applicable law requires otherwise.